Frequently Asked Questions
Q: What batteries should I use?
A: Energizer Ultimate Lithium AA batteries are the best type to use for outdoors.
Q: When I attempt to connect my Wi-Fi Hive Scale to my network using the SmartConfig app on my smart phone, the app times out.
A: Make sure your phone is connected to your Wi-Fi network *before* you launch the app. When prompted to enter your network password, make sure you are using the Wi-Fi password that was setup with your existing router.
Q: I connected the Wi-Fi Hive Scale to my network but I am unable to see my data after registering and logging in to the website.
A: After you register your account, make sure you register your Wi-Fi Hive Scale's MAC address. Log in www.wifihivescale.com and navigate to Options > Settings. Click the "Add" button and enter your Wi-Fi Hive Scale's MAC address and click "Save". The MAC address is printed on a label inside the Wi-Fi Hive Scale enclosure.
Q: My Wi-Fi Hive Scale is connected to my Wi-Fi network but it doesn't seem to be sending data to the Web.
A: Please verify that your Wi-Fi Hive Scale has sufficient signal strength to communicate to the Web. Press the "Manual Send" Button and note the LED blink pattern.
Green -> Amber -> Green/Amber/Red (simultaneous blink) = A network error has occurred. The Wi-Fi Hive Scale cannot locate a Wi-Fi signal. You may need to extend the range of your Wi-Fi via a range extender or a high gain antenna.
Green -> Amber -> Amber -> Green = A network connection was established successfully. This blink pattern confirms that the unit is operating normally and data was successfully transmitted to the Web server.
Q: My Fault LED is blinking red. Is there a problem with the unit?
A: If the Fault LED is blinking, the Wi-Fi Hive Scale batteries are low and must be replaced. When the unit has appropriate power, during normal operation the Green LED will blink every 8 seconds.